Delivery Information

Payment Policy

♥ I accept PayPal as payment and other payments possible via Direct Checkout. I will ship the item once I have received the payment and everything has cleared. You can pay by credit card with PayPal even if you do not have account there. If payment is not received, I reserve the right to cancel the transaction.

♥ Any custom duty/tax is customer´s responsibility. According to our experience dutiable goods are goods with value: 201 USD in USA, 263 USD in Autralia, 295 USD in New Zealand - (this is with no guaranty, this values can change anytime).

♥ The items in my shop are already made or made to order. I ship the finished items as soon as possible. In case of made to order items, please, allow me a couple of days to prepare and ship your purchase. 

Shipping Policy

♥ I use Priority Mail services of Czech post. The mail will be ensured to the price of the package and tracked and will require signature. The jewellery will be packed in bubble envelope.  The additional items will be shipped together in one envelope for one shipping fee, usually 2-3 pieces fit in one envelope. The final shipping depends on the country and weigth of the envelope.

♥European union:  $7 (delivery in 5-10 business days)
 Other states:  $8  (delivery in  5-10 business days - Africa, Canada;
                                  delivery in  10-35 business days - USA, Asia, Australia)

♥The faster shipping is EMS, if you would like this shipping option just contact me before placing your order.

Refund Policy 

♥ I want you to be happy with your jewellery from my shop for 100%. If you have a problem with your item, please contact me soon as possible and we will find a solution.

♥ Late arrivals and lost items are not under my control. Please contact me if there is such a problem.

♥ I don't accept returns for very personalized jewellery as  rings in a very specific size (very big or small), can not be refunded. Refund is possible by mutual agreement. 

♥ I accept returns, if only the item is shipped back with tracking number within 14 days from receiving the item. Shipping charges, there and back, will be on the customer. You will be refunded as much as the item costs.

♥ I can not be responsible for any damages that happen during transit.

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